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office@justcottage.com
RETURN POLICIES AND PROCEDURES
1. We attempt to guarantee your 100% satisfaction with any of our products for a period of seven days after receipt.
2. Only returns that have been pre-authorized may be returned. Please call us at 877-441-9222 for authorization within five days of delivery to apply for a return. With the exception of damaged merchandise, return shipping costs are at the customer's expense. If you received FREE SHIPPING on the original purchase, these costs will be deducted from the refund.
3. After you have received a return authorization, the merchandise must be returned to the manufacturer within five business days. Returns after this period will not be accepted and no credit issued.
4. Smaller items may be subject to a 10% restocking and reprocessing fee. Larger items such as furniture, mirrors, lighting and area rugs may be subject to a 25% or higher restocking fee in addition to shipping and handling charges. NOTE: Since we are a non-stocking retailer we must abide by any restocking fees charged by our suppliers/manufacturers.
5. PLEASE SAVE ALL ORIGINAL PACKING ITEMS AND FILLERS INCLUDED WITH YOUR PURCHASE. After contacting a Customer Service representative with Just Cottage you will receive detailed return procedures. Please include the reason for the return along with your documentation. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given.
ITEMS THAT MAY NOT BE RETURNED:
(A) Any items we identify in our product descriptions as being "Special Order" or "Custom Made." Please note that this includes the majority of our furniture and bedding lines.
(B) Any items that are listed as being "Closeouts" or "Holiday" items.
(C) Any items that require special customized decals, engravings, up-fittings or monograms.
(D) Any merchandise featured in Bedding or Original Art Galleries.
RETURN PROCEDURES FOR DAMAGED OR DEFECTIVE MERCHANDISE
Defective or Damaged Goods Return Deadline: No returns due to defective or damaged goods can be authorized if you have been in receipt of the item for more than three (3) business days or 72 hours from delivery. UPS and Fedex delivery records will be utilized to determine date and time of receipt.
If upon examination you determine that the product is defective, the manufacturer will replace the item at no charge to you. This must be clearly a manufacturing defect and not as a result of shipping damage.
DAMAGE RETURNS FOR FREIGHT DELIVERED FURNITURE AND CUSTOM FURNITURE
1. All furniture indicated as "custom" is made upon ordering and can not be returned unless damaged or defective.
2. When any delivery comes via FREIGHT (trucking company) versus UPS or FedEx to your home or office, inspect the item before you sign the freight company paperwork..DO NOT SIGN THE RECEIPT UNTIL YOU HAVE INSPECTED THE ITEM!
3. Freight companies can not be held responsible for damaged goods unless they are inspected by the customer and reported to the delivery driver at the time of delivery without exception.
4. Contact us at office@justcottage.com or call toll-free at 877-441-9222 (Monday-Friday, 9:00 a.m.-5:00 p.m., Eastern Time.)
5. We will issue a return authorizations via e-mail. Any unauthorized return will be returned to the customer at their cost.
6. PLEASE SAVE ALL ORIGINAL PACKING ITEMS AND FILLERS INCLUDED WITH YOUR PURCHASE. After contacting a Customer Service representative with Just Cottage, you will receive detailed return procedures. Please include the reason for the return along with your documentation. If not re-packed as it was originally shipped, the shipper or manufacturer will not authorize an exchange.
Any damaged product that you wish to return must be returned in the same condition it was received. REMEMBER: DO NOT SHIP ANY ITEMS TO Just Cottage.
CANCELLATION POLICY
Orders placed via the Internet are generally transmitted to one of our supplier's computer systems within 30 minutes from the time you place your order. If you decide to cancel your order please e-mail or call us immediately and we will contact our supplier. If you cancel an order that has already been shipped, all shipping costs, original shipping costs to your address and back to us, plus any handling fees charged to us by the supplier will be at your expense. A additional 5% fee may be charged for a canceled order that has been shipped in order to recover bank charge fees related to the credit card transaction. This fee will not apply to any returned merchandise or merchandise a customer receives in damaged condition.
REFUSAL OF DELIVERY
If you refuse delivery of the item when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item to the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee imposed on us by our suppliers.
STORE CREDITS
Store credits must be used within 12 months of issuance. Please contact us prior to usage so that we can assist you in the transaction.
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